Frequently Asked Questions (FAQ)

Q. “Is it possible to pre-order?”
A. We do not accept pre-order sales.
Q. “Is it possible to make to order?”
A. We do not accept general orders or special orders.
Q. “Is it possible to reserve the item?”
A. We do not hold reservations.
Q. “When will 〇〇 be in stock?”
A. We will inform you about the arrival date and release date on SNS.
Q. “How much does shipping cost?”
A. It will be a flat rate of 1,650 yen nationwide (per payment, regardless of size). *Separate shipping charges apply for WHAT WE WANT HOME products.
Q. "I ordered two separate orders. Is it possible to ship them together?"
A. Shipping fee will be charged for each payment. Also, bundling is not possible.
Q. “How long does it take to ship?”
A. Normally, we will process the delivery within 3 to 4 business days after placing your order. (Excluding year-end and New Year holidays and Obon period)
Q. “Is it possible to return the item?”
A. We did not accept returns due to customer convenience. Please check the product carefully before ordering.
Q. "I put an item in my cart but I couldn't purchase it."
A. The item is not reserved when you add it to your cart. Please note that if the item you added to your cart is sold out between the time you add the item to your cart and the time you complete the purchase (payment) procedure, you will not be able to purchase the item.