Frequently Asked Questions (FAQ)
Q: Is it possible to pre-order?
A. We do not accept pre-orders.
A. We do not accept pre-orders.
Q: Is it possible to make custom orders?
A. We do not accept general orders or custom orders.
Q: Can I reserve an item?
A. We do not accept reservations.
Q: When will XX be in stock?
A. We will keep you updated on arrival and release dates on our social media.
Q: How much does shipping cost?
A. It is a flat rate of 1,650 yen nationwide (regardless of size, per payment). *There are some WHAT WE WANT HOME products with separate shipping fees.
Q: I placed two separate orders. Can the items be shipped together?
A. Shipping costs are charged for each payment. Also, it is not possible to combine multiple items.
Q: How long will it take to ship?
A. Normally, we process your order within 3 to 4 business days. (Excluding New Year's holidays, Obon holidays, and when we are participating in events.)
Q: How much does shipping cost?
A. It is a flat rate of 1,650 yen nationwide (regardless of size, per payment). *There are some WHAT WE WANT HOME products with separate shipping fees.
Q: I placed two separate orders. Can the items be shipped together?
A. Shipping costs are charged for each payment. Also, it is not possible to combine multiple items.
Q: How long will it take to ship?
A. Normally, we process your order within 3 to 4 business days. (Excluding New Year's holidays, Obon holidays, and when we are participating in events.)
Q: "Can I return the product?"
A. We do not accept returns due to customer convenience. Please check the product carefully before ordering.
A. We do not accept returns due to customer convenience. Please check the product carefully before ordering.
Q. "I put an item in my cart but couldn't purchase it."
A. The product is not reserved at the stage of adding it to your cart. Please note that if the product you added to your cart becomes sold out between the time you add the product to your cart and the time you complete the purchase (payment) procedure, you will not be able to purchase the product.
A. The product is not reserved at the stage of adding it to your cart. Please note that if the product you added to your cart becomes sold out between the time you add the product to your cart and the time you complete the purchase (payment) procedure, you will not be able to purchase the product.
Q: "I haven't received any emails ."
A. When registering your email address, please make sure that you are using the correct email address. If your email address is set as spam, please change your domain settings.
Q: Regarding inquiries about new products
A. We are currently unable to accept new orders as it is difficult to increase production.